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Please ensure that you keep your proof of purchase/ receipt. You are required to present it to claim your warranty.
Automated Laundry Systems
What does the warranty cover?
The standard complimentary warranty covers 2 years for all parts and 2 years for motor.
In the event if your complimentary warranty expires, YU HOME will charge one time transport and service fee per service call on same problem, for a period of 3 months. From light/heater replacements to machine repairs, you can arrange for an on-site repair visit with a one-time charge and the equipment replacements will be charged.
The warranty applies to YU HOME Automatic Laundry Systems and covers defect(s) in material and/or workmanship under normal installation and use. At the company's discretion, YU HOME shall provide free of charge repair or replacement of the defect within the warranty period. It also covers logistic costs for the servicing.
The average workaround period is estimated to be 2 to 6 working days, subjected to technicians' availability.
The warranty in respect of a repaired product/part will continue to be warranted for the remaining of its warranty period.
What is not covered?
You may not make a claim under this warranty unless the defect claimed is due to faulty, defective parts or workmanship. This warranty does not cover:
Batteries for the remote controller;
Misuse or abuse, including failure to properly maintain or service;
Normal wear and tear;
Power surges, electrical storm damage or incorrect power supply;
Malfunction caused by improper disassembling, modification or repairing by 3rd party;
Incorrect, improper or inappropriate operation;
Insect or vermin infestation;
Accidental damage due to own's negligence;
Exterior damages caused by chemical fumes or sharp objects.
How do I extend my warranty?
You can extend your warranty upon checkout. Simply add to your cart. YU.Care can also be purchased within 2 years from the date of installation.
Do I need to provide proof of warranty when requesting for service?
A copy of your original receipt and physical inspection is required to claim the warranty.